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Care Inspectorate
Complaints about a care service
The Care Inspectorate investigates complaints about registered care services. If you’re not happy about something and the care service hasn’t been able to help resolve it, the Care Inspectorate may be able to. You can register your complaint online, in writing, or give them a call on 0345 600 9527.
You don’t have to give your name when making a complaint if you don’t want to.
The Care Inspectorate can’t investigate complaints about local council social work departments. If you want to make such a complaint, contact the local council and ask about their complaints procedure.
The information was last updated on: 20th April 2023